Category: Community

Customer Service

Customer Service

As we celebrate 50 years of service it is important to remember we would not be here without our customers. We value our customers and their opinion of our service, good or bad. Without it we cannot continue to grow and change as the needs of our customers do.

The Customer

  • Is the most important person in the company
  • Deserves our most courteous and attentive treatment
  • Does not interrupt our work; he/she is the purpose of it
  • Brings her/his needs; it is our job to fulfill them
  • Does not depend on us – We depend on them
  • Is part of our company, he/she is not an outsider
  • Is part of our business
Throwback Thursday

Throwback Thursday

The original building 50 years ago. Check out Our Lady of The Lakes above the doors. What you ask, “is Our Lady of the Lakes?”

The original building owner, Herman, created a handmade wooden ornamental piece, named Lady of the Lakes, which at the time was proudly mounted over the front doors of the building (unlike today, Lake Mahopac was visible from our location on Route 6). Herman told us that she will look over the business. She now hangs on the wall in our conference room.

Carmel Water District 6 Gets New Storage Tanks

Carmel Water District 6 Gets New Storage Tanks

A few months back CWD #6 water tanks started leaking. Check out Bee and Jay along with Kuck Excavating replacing the tanks. The upgrade will secure the district water storage for the next 50 years.

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60 year old leaking water storage tank, drained and being removed.
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60 year old leaking water storage tank, drained and being removed.
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Leaking storage tank removed from pad and set on road for exposal.
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New water tanks on truck being delivered at Route 84 Exit
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12″ sand/gravel bed waiting for new tanks.
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New tank being lifted off truck at site location
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New tank almost off truck.
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16,000 lbs of new tank
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New tank almost off truck.
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New tank being lowered onto pad.
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New tank being lowered onto pad.
Bee and Jay Joins Painting the Town

Bee and Jay Joins Painting the Town

Friday May 3, 2013 Bee and Jay Plumbing joined in to Paint Mahopac Purple to support Relay for Life American Cancer Society.

Pumpkin Fest

Bee and Jay has been busy getting ready for the first annual Mahopac Pumpkin Fest, being held on October 28th at the Chamber Park in Mahopac.  Check out a few pictures of them creating, delivering and setting up The Great Pumpkin Entrance.

 

We’ve Been Busy

We’ve Been Busy

It’s been a couple of weeks since our last blog. We know you’ve missed us… and we’re sorry. Here’s what was keeping us from you.

Hurricane Irene! She hit us hard here in Westchester and Putnam Counties. We did a record number of sump pump replacements as well as flooded basement pump-outs.

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Power outages for numerous days resulted in multiple emergency generators to provide temporary power for all of our municipal districts. We basically worked around the clock maintaining water service for all of our customers in the area.

Residual power surges and brown-outs kept us busy responding to many of our residential customers whose submersible pumps and controls were damaged.

We replaced a few hot water heaters damaged by severe flooding. One customer had 4 feet of water in their utility room for us to pump out before we could replace their entire hot water heater complete with pipe, valves and wiring.

 

We’re hoping for a dry autumn, to bring life back to normal for our Techs and our valued customers.

Your Questions Answered

Your Questions Answered

“My outside faucet runs fine when I turn it on, but when I connect a garden hose to it, the water starts to backup in the pipe and leak into the basement. Why?”
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It sounds like your hose bib froze during the winter and you have a crack in the pipe from the faucet. You probably have a frost-proof sill-cock, which actually has a shut off valve inside the house, through a long stem from the handle. The crack is probably tight enough to prevent water from leaking when there is no back-pressure, but the moment you put a hose on and increase the back-pressure it leaks into the house. You should have it replaced. This is not a job for the average do-it-yourselfer. To prevent hose bibs from freezing, always disconnect water hoses before freezing temperatures arrive and cover hose bibs with an insulation kit.

Send us YOUR general plumbing question to win a chance at a special coupon not offered anywhere else!
Welcome to Bee and Jay on WordPress

Welcome to Bee and Jay on WordPress

Welcome to Bee and Jay Plumbing on WordPress!

This is a place where we intend to share with you some tricks of the trade, post some how-to videos, and keep you informed on the latest and greatest plumbing & heating innovations…..

We welcome and encourage as much feedback as possible- the more you tell us what you want to read about, the more we’ll be able to give you!

If you haven’t already, don’t forget to FOLLOW us on Twitter and LIKE us on Facebook!

Happy blogging!

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